I have been using Cool Change for my annual maintenance for years. Their team is always transparent and friendly. Ryan and Kendall visited last time and were excellent. Mike has also serviced our units multiple times and is always great. A wonderful company to work with!
- Nathan H.
Exceptional customer service from the front-office appointment scheduling to the on-site technician, Ryan. He clearly explained each step of the repair process, making the experience completely stress-free. I truly appreciate the excellent service he provided, Ryan is undoubtedly a valuable asset to your team!
- Trish R.
Cool Change technician Jeremy came out to evaluate and repair our 20-year-old second-floor A/C unit, and now our home feels much cooler. Thanks to his work, the life of this older unit has been extended a bit longer. Jeremy's customer service was exceptional! My husband and I plan to use Cool Change again whenever we need heating or A/C services. Thank you, Jeremy, for your courteous and professional service!
- Joannie B.
Both Matt and Miles were great when one of our A/C units stopped working. We expected to have to replace it, but Matt performed a thorough inspection and determined it wasn’t necessary. Miles then came out to complete the service, ensured our unit was running efficiently, and gave us helpful tips to keep it that way.
- Suzanne C.
I’ve been with Cool Change for years and purchase the yearly plan to have my unit checked twice a year. They always call to remind me and schedule my appointment, are friendly and easy to work with, and ensure my system is running properly. Cool Change has kept my heating and air system working reliably since I bought my house in 2007. I highly recommend them!
- Betsy M.
The new system is working perfectly, but true to form, Cool Change sent out quality follow-up technicians to reinspect the installation, verify operating specs, and answer any questions I had after using it for a couple of weeks. Their attention to detail is further proof that working with Cool Change and their team was the right choice. Highly recommend!
- Moto W.
Miles with Cool Change came out the same day my A/C went out and helped me resolve multiple issues with my system, getting it up and running again. The company was super professional, helpful, and had excellent communication. I would definitely recommend them!
- Sam A.
Had Cool Change Heating & Air come out to perform a maintenance checkup and cleaning of my HVAC unit. The technician arrived on time, explained what he was doing, cleaned up after completing the work, and remained professional at all times. I would certainly recommend them to friends or anyone in need of HVAC service.
- Joe W.
Ryan did an amazing job fixing our A/C during the heat of the NC summer when our unit stopped working. He patiently and kindly explained everything he was doing and each step of the process while working on the repair. Thank you, Ryan!
- Wilma P.
Miles is outstanding, he gets the job done correctly and in a timely manner. He always takes the time to explain what’s going on with the system and any maintenance or repairs that are needed or have been completed. I’ve been extremely happy with Cool Change!
- Matt E.